They did however inform me that if I reduced the number of concurrent users to 3 that my monthly payment would be reduced to $224.00 (200.00 + 24.00).
When I noticed that Intuit was still processing payments I phoned them personally but was told that the contract was on-going and that if I cancelled the payments then the software would stop working. My employee phoned to complain and Intuit agreed to cease processing any further payments, but the charges continued. We did not agree to purchase any additional product or service. No additional contract had been negotiated and no approval given to process such payments. There was no correspondence of which we are aware that indicated that they would be processing such payments. I am wondering, does anyone know how to go back to the previous version?Īfter the contract was complete, Intuit began processing monthly $240.80 payments (215.00 + 25.80). Needless to say, if I knew that upgrading to the newer system was going to cost me more money for the same service by almost a $1.00 per transaction, I would have stayed exactly where I was.
When I asked for a copy of that email, I was informed that they didn't have it and that I had to contact a different department. When I said that this is not what I signed on for, she stated "That information was mailed out to our customers on May 2014". After being on the phone for 25 minutes, I was informed by a supervisor that if I wanted to stay at the same rate that I had to "deselect" the Credit Card mode (which was a service that I was using previously) if I didn't want to be charged the increased rate and that the IPN service was no longer compatible with their upgraded software. After several exchanges with the CSR checking the math and percentages, I advised him once again that "that didn't answer my question as to why my rates had changed". At this point, I was adamant that I didn't need to hear a "probably" but I needed to know why my rate had changed. When I contacted Quickbooks, the CSR told me that they couldn't see my previous statements and that I would "probably" have to contact their sales department.
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